General Verbiage and objections
Schedule recurring individual or team training calls to help with more specific verbiage designed to resonate with your patient personas. Learn the language your patients speak to get your team members all communicating more clearly and persuasively with those you serve.
On these training calls we address things such as:
- Customer Service Etiquette
- Call Answering Scripts
- Call Handling Best Practices
- Who your patient personas are
- Proven Sales Strategies for those personas
- Overcoming Common Objections
- Role Plays for Immediate Implementation
One On One training
Hyper-focused and personalized coaching
Do you have just one or two new employees needing the training instead of the entire team? GOAT CMO can rotate through each member of your team one by one for personalized training needs. Schedule your team member, as needed, to receive a customized training session with action items and a follow up call so we can help hold them accountable to their goals and progress.
On these calls we address things such as:
- Tonality – Sounding “Dead” on the Phone
- Transition phrases
- Not Following Your Established Scripts or Processes.
- Specific Objections That Are Holding Them Back
- Proven Relationship Sales Strategies and Verbiage
A Video Call won't cut it? need more hands-on?
request an Day On-Site training inside your practice with our Mountaineer On-Site Coach Package
Sometimes you just need a face to face with more attention to detail and personal interaction. GOAT CMO’s experts are available to visit your office in person to shadow your team members, conduct real-time observance and private one on one training sessions for an entire day. Use this time to order in a team lunch where everyone can benefit from our expert’s visit to your office, while spending other time throughout their visit doing quick and impactful mini and memorable training sessions while you are producing revenue with your patient load.
get in touch
We're Located in:
Heber, UT
Phone Number:
435-709-8555